OpenAI Academy provides a GPT template for small businesses, one of which drafts messages for booking confirmations, deliveries, refunds, and complaints based on store policies.
A Hermes installer for small shops in France describes a machine wash shop where an agent reads customer messages from Facebook Messenger every 15 minutes.
A study in Indonesia involving 240 micro-sellers had half of them use AI to write titles, descriptions, tags, and provide TikTok video shooting suggestions.
A product might be great, but if the description reads like a manual, customers will simply scroll past it; AI can reorganize this information to highlight benefits first and warnings later.